Product Warranty

Commercial Product Warranty

IMKER aims to assure customers that the marketed products comply with the conditions stated in the information published on imker.ro, guaranteeing that, otherwise, it assumes the obligation to repair, replace the product, or refund its value.

According to the law, long-use products (professional air fresheners) benefit from a 24-month warranty from the date of purchase for individuals and 12 months for legal entities.

The warranty refers to bringing the product into conformity. We strive to provide technical support and resolve any situation that causes the product to be non-compliant in the shortest possible time.

For the diagnosis of reported issues, the Buyer will send a short video capturing the problems and a brief description via WhatsApp to 0733713555. The IMKER technical specialist will provide resolution instructions (if the issue is related to improper product usage methods). If necessary, the specialist will decide to take the product to the service center for resolution. The timeframe for resolving issues in service is a maximum of 14 days from receiving the product at our headquarters.

IMKER will ensure the warranty conditions are provided at no cost to the consumer. If it is necessary for the products to be sent to the IMKER headquarters, the round-trip shipping costs will be FREE (supported by IMKER). In this case, the courier will be dispatched by IMKER for pickup (products must not be sent via any courier chosen by the client).

Important Details:

• Electronic Components Warranty: Devices benefit from a 24-month warranty for the central unit (motor, circuits, pump), under conditions of use in accordance with the instruction manual.

• Diffusion Head Regime (consumable sub-assembly): The diffusion head is a precision part, whose lifespan depends directly on maintenance and usage methods.

  • Coverage: Covered by warranty for manufacturing defects (material flaws) that can be identified during initial uses.

  • Exclusions: Situations where the diffusion flow decreases/stops or battery performance decreases due to causes related to defective operation are not covered by the warranty, such as:

    • Handling: Improper securing, forcing/mechanical damage to the nozzle, disassembly, or loss/loosening of the gasket.

    • Maintenance: Residue buildup, fragrance oxidation due to prolonged non-use without cleaning, failure to perform periodic cleaning, or using improper cleaning solutions.

    • Consumables: Using liquids or fragrances not certified for IMKER technology (which can clog the nozzle due to inappropriate density).

  • Improper Charging: Using fast-charge chargers, keeping devices equipped with a battery continuously plugged into charge, using non-compliant or worn adapters, or cables that do not allow proper charging and can decrease battery performance, etc.

• Repeated repair requests for the same issue (starting from the second request), depending on the case, may not be included in the warranty, but classified as non-compliant use.

For proper long-term functioning, we recommend periodic maintenance according to the instructions (details here >>)

Warranty conditions – please consult the Warranty Certificate here.

What to do if you need to send the product to service?

• Mandatory: Products must be sent without fragrance in the device containers. For XS-type models, the fragrance bottles must be uncoupled from the device and kept; the diffusion head must be wiped and packed in a sealed bag to prevent leaks during transport and damage to the device body. For other models, the reservoir must be emptied, and the device sent together with the emptied, wiped reservoir packed in a sealed bag.

• All returned products must be properly packaged to be protected during transport and delivered in optimal conditions.

Products sent with fragrance in their reservoirs may lose their warranty if they suffer leaks that damage the device.

Resolution Method: Depending on the findings, the following methods will be ensured according to the law (in the following order):

• Replacing any defective parts with new, easily replaceable parts sent to the beneficiary's address, if possible;

• Repairing the product at the IMKER headquarters;

• Replacing the product with an identical new one;

• Appropriate price reduction (if the non-conformity is minor and the customer decides to keep the product);

• Refunding the product's value (if none of the above situations can be applied).

Post-Warranty Services Is your device out of warranty? We can repair it for a fee. Costs start from 100 lei (diagnosis and repair), depending on the type of parts required for replacement, plus round-trip shipping costs of 45 lei, according to IMKER tariffs.